Refunds and Returns Policy

Refunds and Returns

·        Please choose carefully at the time you order.

·        Refunds are not available for a change of mind purchase.

·        A refund is only available in the event that;

o   the product does not meet the description;

o   the product is not fit for the purpose it was designed for;

o   the item is faulty (eg a mistake on a label or tag) or;

o   the item is unavailable to be supplied.

·        Returns for refund will only be accepted within 7 days of you receiving the goods.  Returned goods must be in their original condition and include all the original packaging. Shipping and handling costs are not refundable. 

·        Any incorrect, missing or damaged items received must be reported to Sweet Endings within 24 hours of you receiving the delivery. This can be done by e-mail or phone.                          

·        Do not open/unwrap or use any part of the incorrect items. Doing so will be deemed as acceptance by the customer. No refund can be offered in such cases.

·        Any extra goods shipped with your order in error are owned by Sweet Endings.